Unified inbox for multi-channel customer conversations.
All channels in one place
Smart conversation routing
Full conversation history
Handle support tickets across SMS, WhatsApp, and email from a single dashboard without switching between platforms.
Manage prospect conversations with full context. See every touchpoint — emails, calls, messages — in one timeline.
Internal notes, conversation transfers, and shared views let support teams collaborate on complex customer issues.
Link your SMS numbers, WhatsApp accounts, email addresses, and web chat widgets to the Conversations API.
Set up routing rules based on keywords, customer segments, agent skills, and business hours.
Connect to your CRM, helpdesk, or custom application via API. Push and pull conversation data in real-time.